Canadians are keeping their e-commerce dollars in the country, PayPal says [Portfolio]

The “buy local” mentality is not only benefitting bricks-and-mortar shops in Canada, according to research from PayPal Canada, but e-tailers and their social media marketing departments too.

The digital payments company conducted its study in collaboration with Ipsos ahead of Black Friday and found that three out of four Canadian shoppers plan to buy holiday gifts online from Canadian retailers instead of buying from U.S. or international websites, with 43 per cent of those people planning to buy more gifts from Canadian retailers than they did last year. Millennials, meanwhile, are even more apt to buy online from a domestic e-tail site – 83 per cent, in fact.

So why is it cool to shop online in Canada now?

Read my full story on ITBusiness.ca.

Foster innovation and inclusivity through storytelling, Google-led report says [Portfolio]

Using innovation and digital storytelling to both foster inclusivity and break down silos between the arts and business communities appears to have been the key message to emerge from a recent joint effort to discover what’s necessary for building a creative and entrepreneurial Canada.

Google Canada, Startup Canada, and the Social Sciences and Humanities Research Council (SSHRC) recently embarked on a three-month national dialogue series tapping 1,000 Canadian artists, content creators, cultural entrepreneurs and leaders within the innovation, entrepreneurship and academic communities, organizing forums in six cities, a digital consultation, and dozens of in-person interviews to discover ideas that were common across the country.

Read my full article on ITBusiness.ca.

 

Walmart Canada tests 3D printed products in time for Christmas [Portfolio]

Many of us would love to create the perfect unique gift for family and friends at Christmas, but if you’re not crafty or can’t knit a sweater to save your life, perhaps 3D printing might be the answer.

That’s what Walmart is looking to find out with a pilot program at its new Ancaster, Ontario store through December 20 with the help of Toronto-based Intersect. The company, formerly known as Bnotions, has partnered with Walmart Canada to guide customers on a personalized journey of designing and printing their own, unique holiday mementos.

“Walmart came to us,” said Amber Foucault, the VP of product management for Intersect, the innovation and custom services division of Symbility Solutions Inc.

Read my full article on ITBusiness.ca.

Black Friday is for the kids, SAS Canada finds [Portfolio]

It looks like most Canadians are still doing a lot of their Christmas shopping in-store, but digital technology is shaping the expectations they have for their bricks-and-mortar experiences, a new report by SAS Canada has found, while young people are more likely to take advantage of Black Friday.

According to the report, 85 per cent of Canadians surveyed favour shopping in-store for their holiday gifts, compared to 59 per cent and 70 and per cent of their British and American counterparts, respectively.

The 2016 SAS Holiday Shopper Survey also found that online shopping is now as prevalent as in-store buying, and that most gift buyers will use both channels. Seven in 10 shoppers say they will visit stores, while an equal percentage plan to buy online.

Read my full article on ITBusiness.ca.

University Research Affirms Benefits of Eliminating Information Delays [Portfolio]

My latest for EBN Online: A core principle of One Network Enterprises is that reducing information latency – even eliminating it, if possible – is fundamental to how it brings value to its customers, and it now has the science to back it up.

shield-229112_1280-1A study recently released by the University of North Texas (UNT) as part of a funded project between the school and the company has demonstrated that One Network Enterprises’ Real Time Value Network for leveraging a new inventory management strategy called the Science of Theoretical Minimums (STM) that minimizes inventory by reducing physical and informational lead times from the customer back through the entire value chain. Read my complete article on EBN Online.

Building Smart Cities requires collaboration and new mindsets, ITAC says [Portfolio]

Are you ready for the Smart Cities challenge?

As part of its fall economic update, the federal government said it’s looking to launch a new Smart Cities Challenge initiative next year. It’s a move lauded by the Information Technology Association of Canada (ITAC), and described as “timely” by the organization’s senior director of policy, David Messer, but it also means municipalities need to start rethinking their procurement policies.

Read my entire article on ITBusiness.ca

 

Salesforce outlines 4 ways brands can thrill the connected customer [Portfolio]

New research puts customers in the driver’s seat when it comes to determining which companies lead in the digital age.

According to a new Salesforce.com report, “The State of the Connected Customer,” 62 per cent of Canadians agree technology is redefining their behavior as a consumer, and 61 per cent feel significantly more empowered than they did five years ago.

They also expect businesses to quickly adapt to these changing preferences, otherwise they’ll simply switch brands: According to the report, 69 per cent of consumers agree technology makes it easier than ever before to take their business elsewhere because it empowers them to research, browse, and purchase wherever they are and whenever they want.

HalCon 2016 Highlights

HalCon 2016 is the last sizeable convention of the year for me. I normally don’t travel too far for a con, but I have a friend gracious enough to host me for an extended weekend.

It’s the second year I have attended. Size-wise, it’s smaller than Toronto ComiCon held in March and Ottawa ComiCon in May, and on par with London ComiCon held in September.

img_0029For me, who’s attending the con is always a factor for me, and this year’s draw was Gates McFadden, otherwise known as Dr. Beverly Crusher from Star Trek: The Next Generation. At her booth, I asked her why she chose Halifax among all of the other conventions being held during Star Trek’s 50th anniversary. Her answer was the same as LeVar Burton’s when I met him in London, Ontario in September: “I’ve never been here before.”

I enjoyed her Q+A panel for the most part, although I waited in line to ask a question the entire session only for it to run out of time. McFadden said it’s only been in recent years she’s been able to really begin to enjoy conventions, having had a stalker years ago while teaching at a university.

Highlights of her chat included how she actually saw herself as a pretty hilarious prankster on the set of TNG, even if cast mates didn’t: Brent Spiner didn’t appreciate her putting Hello Kitty stickers all over his dressing room / trailer, for example. McFadden spoke highly of both David Bowie and Jim Henson while working on Labyrinth as well.

jeremy-bulloch-autograph-1The other guest I was looking forward to was Jeremy Bulloch, who played the original Boba Fett in Star Wars. A well spoken and funny gentleman, he brought up some fans on stage during his panel and even recruited one to help perform Hamlet. Bulloch also appeared in two different Doctor Who stories. His second one, The Time Warrior, marked the first appearance of the Sarah Jane Smith, played by the late Elizabeth Sladen, who was a fan favourite.

One thing I’ve found after attending conventions regularly over the last couple of years is that there’s always a guest I didn’t plan to meet who turns out to be a new favourite. Natalia Tena, who played Tonks in the Harry Potter series of films, was very funny. And she’s in a band, too.

img_0062Another pleasant surprise was meeting Jenny Frison, a comic book cover artist and illustrator. I did not realize how many covers of hers I actually owned, but recognized her work immediately. I ended up buying three large prints from her, as well as some of small books showcasing her covers over the years. Frison only does covers, and sees interior art as a different mindset, nothing that some covers by comic book artists that do interior art often end up looking like interior splash pages.

She also talked me into picking up the first collected edition of Revival, written by her brother-her-law, Tim Seeley. I had planned on meeting him so he could sign my first issue of the short-lived yet clever Effigy. Rounding out the trio was Revival artist Mike Norton. They all hail from the Chicago area.

img_0063Another writer I’ve always wanted to meet is Charles de Lint, who hails from Ottawa. Over the years he’s even set some of urban fantasy stories in the nation’s capital. I bought a couple of books from him and chatted with him and wife. Canadian writer Julie Czernada was also on hand. I’ve never read her work, but she’s been on my to read list for a while. I had her sign one of her novels I picked up at the Word of the Street festival in September.

img_0061The floor space for vendors and exhibitors is a pretty decent size. For me, it’s a nice change as there are vendors who don’t make it to Ontario. I bought some Doctor Who, Star Wars, Harry Potter and Star Trek fridge magnets from two different local artists, who are friends and have their own art styles. Meanwhile, I did see two Toronto-area artists who I’ve supported in the past and made the trip out to Halifax.

248271a8-d20d-4f2f-b152-b03adec7fc26Cosplay, of course, has become a big part of conventions, and last year was the first time I saw cosplayers as invited guests. Toronto-area cons have since followed suit. However, this year, there weren’t many cosplay booths although there so great costumes, including the return of the Incredibles family, and a great Hawk-family.

HalCon is not a great show for comic books, so while I did manage to get handful of back issues at the convention, I fared better at the local shops, as my friend was also willing to trundle me around. There are six comic book stories in the greater Halifax area, and I was able to hit three. Lower Sackville is home to Cape and Cowl, one of the nicest shops I’ve been to anywhere. It’s struggling, however. I spent a little more than I normally would because I wanted to support the owner. The shop is well-laid out, has a good mix of new and older back issues, as well as toys and collectibles. It also has safe space for the LGBTQ community.

This was the sixth and last sizeable convention of the year for me. There are a couple of one-day comic day shows between now and Christmas here in Toronto, but the next convention for me will be Toronto ComiCon in March. Next year, HalCon will be in late September and in a large facility as the new convention centre in Halifax will be complete, so the show will be a lot different.

Tech tops most-loved U.S. brands, Accenture finds [Portfolio]

Why users love a brand, product, service or experience is not a question easily answered, according to new research, but it would appear that technology brands have the upper hand.

Digital giants such as Google, Fitbit, Amazon and Netflix were at the top of a recent brand affection-measuring study carried out by consulting firm Accenture PLC’s research arm Fjord, which doubled as a test for the organization’s new Love Index.

To the extent the Index can identify why digital brands scored so well, the evidence points to their particular skill at meeting users’ individual needs, the researchers found, whether it’s Apple’s intuitive hardware and software, or Netflix customers’ love for binge watching.

Read my full article on ITBusiness.ca.

Community engagement key factor for success at healthcare IT delivery project in Alberta [Portfolio]

An ongoing project to ensure First Nation community residents in Alberta receive timely client assessments has seen a surprising side effect – the quality of data gathered is improved as well.

Every Albertan seeking placement in a provincial supportive living or long-term care facility requires an InterRAI placement assessment, whether they live on or off reserve. The interRAI Home Care Assessment System has been designed to be a user-friendly, reliable, person-centered assessment system that informs and guides comprehensive care and service planning in community-based settings around the world. But although these client assessments are essential, Home Care clients on-reserve were experiencing wait times of up to 18 months.

Read my full article on IT World Canada.